Skip to main navigation Skip to main content

Non-Emergency Transportation (NEMT) services are recognized in Kentucky Medicaid as Provider Type (56) and may bill Kentucky Medicaid using this provider type number. To provide services to a Medicaid beneficiary, an NEMT provider must:

  • be licensed
  • be enrolled as a Kentucky Medicaid Provider
  • be enrolled with the Managed Care Organization (MCO) of any beneficiary they wish to treat.

Medicaid covers only medically necessary transportation to and from a Medicaid-covered service, performed by a Medicaid enrolled provider.

Covered Services

What are Non-Emergency Ambulance Stretcher Transportation Services? Non-emergency stretcher ambulance services are covered if the eligible beneficiary is confined to a bed before and after the ambulance trip or the member must be moved only by stretcher to receive medically necessary Medicaid-covered medical services.

Non-Emergency Medical Transportation (NEMT) Non-emergency medical transportation is for Medicaid members who do not have access to free transportation that suits their medical needs and need to be transported to a Medicaid-covered service performed by a Medicaid enrolled provider.

For transportation outside a member's medical service area or for specialty care, a referral from the primary care physician is required.

Requesting Services: Non-emergency medical transportation services are available through the Human Service Transportation Delivery (HSTD) program a regional brokerage system. Depending on a member's medical needs, transportation is provided by taxi, van, bus or public transit. Wheelchair service also is provided if medically necessary. To find your regional broker, please see the HSTD Brokerage Listing. For program policies and complaints, contact the Office of Transportation Delivery at (888) 941-7433.

How do I verify eligibility? Once eligibility is determined, you may verify continued eligibility by one of the following methods:

  • contact the automated voice response system at (800) 807-1301
  • use the Web-based KYHealth-Net System

NEMT providers must meet the coverage provisions and requirements of 907 KAR 3:066. All services must be performed within the scope of practice for any provider. Just because a service is listed in the administrative regulation does not guarantee payment of the service. Providers must follow Kentucky Medicaid regulations. All services must be medically necessary.

Non-Covered Services: Services not considered medically necessary are not covered by Kentucky Medicaid.

Reimbursement: Reimbursement for transportation services is provided in Kentucky Medicaid Hearing Fee Schedule and defined in 907 KAR 3:066.

Duplication of Service: The department will not reimburse for a service provided to a beneficiary by more than one provider of any program in which the same service is covered during the same time period.

Prior Authorizations

FFS beneficiaries who require NEMT must call their broker to arrange transport. For MCO beneficiaries who require prior authorization for additional services that are medically necessary, contact the MCO for more information.

Claims Submission

Kentucky Medicaid currently contracts with Gainwell Technologies to process the Kentucky Medicaid fee for service claims. Each MCO processes its own claims.

Coding: Kentucky Medicaid utilizes the National Correct Coding Initiative (NCCI) edits as well as the McKesson Claim Check System to verify codes that are mutually exclusive or incidental. Kentucky Medicaid also uses Current Procedural Terminology (CPT) codes and Healthcare Common Procedure Coding system (HCPCS) codes. Kentucky Medicaid requires the use of ICD-10 codes on all claims submitted for reimbursement. (eff: 10/1/15) Kentucky Medicaid requires the use of CMS 1500 billing forms. Providers must bill Kentucky Medicaid using the correct CPT codes.

Claim Appeals: Appeal requests made on denied FFS claims must be submitted to Gainwell Technologies. The request must include the reason for the request and a hard copy claim. Please refer to the MCO if appealing an MCO claim.

Claims Filing: Claims must be received within 12 months of the date of service or six months from the Medicare pay date whichever is longer, or within 12 of from the last Kentucky Medicaid denial. Please refer to the MCO if appealing an MCO claim.

Provider Contact Information

If you can't find the information you need or have additional questions, please direct your inquiries to:
Billing Questions - Gainwell Technologies - (800) 807-1232
Provider Questions - (855) 824-5615
Office of Transportation Delivery at (888) 941-7433
Prior Authorization - CareWise - (800) 292-2392
Provider Enrollment or Revalidation - (877) 838-5085 
KyHealth.net assistance -Gainwell Technologies - (800) 205-4696 

Provider MCO Information

Anthem - (800) 205-5870
Aetna Better Health of KY - (855) 300-5528
Humana - (855) 852-7005
Molina - (800) 578-0775
WellCare of KY - (877) 389-9457

Contact Information

53