The Kentucky Level of Care System (KLOCS), introduced in 2020, streamlines and automates the level-of-care (LOC) process across the spectrum of Long-Term Services and Supports. The following provider types use KLOCS for Medicaid members and individuals pending Medicaid eligibility:
- Nursing Facilities;
- Institutionalized Hospice Providers; and
- Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID).
KLOCS is not used for non-Medicaid members who do not plan to apply for Medicaid.
KLOCS is used to:
- Submit and track applications using an online self-service portal.
- Initiate LOC requests and discharges. Requests are automatically routed to the appropriate KLOCS personnel for review and completion of determinations.
- Send providers automatic task notifications and reminders to submit any requested information.
The
Pre-Admission Screening and Residential Review (PASRR) is also generated and processed using KLOCS for Medicaid members or individuals pending Medicaid eligibility.
KLOCS Training, User Guides, and Educational Materials
KLOCS training materials are available in the Adobe Learning Manager (ALM). The training materials cover provider-specific system navigation and ongoing management in KLOCS. Providers can register for ALM using the links below.
ALM Registration for NF, ICF/IID, and Hospice Providers
ALM Registration for Peer Review Organization (PRO) and Community Mental Health Center (CMHC) Users
Related Pages
Division of Long-Term Services and Supports
Nursing Facility Provider Information
Hospice Provider Information
ICF/IID Provider Information
PASRR Information
Provider Support
Providers or Community Mental Health Centers with technical questions or issues with KOG, multi-factor authentication, or KLOCS should contact the call center by email or by calling (855) 326-4650, option 2 (providers), then option 4 (KLOCS technical support). Phone lines are open Mon. through Fri. from 8 a.m. to 5 p.m. Eastern.