Kentucky Level of Care System

​​​​​​​​​​​The Kentucky Level of Care System (KLOCS), introduced in 2020, streamlines and automates the level-of-care (LOC) process across the spectrum of Long-Term Services and Supports. The following provider types use KLOCS for Medicaid members and individuals pending Medicaid eligibility: 

  • Nursing Facilities; 
  • Institutionalized Hospice Providers; 
  • Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID); and
  • Program of All-Inclusive Care for the Elderly (PACE). 

KLOCS is not used for non-Medicaid members who do not plan to apply for Medicaid. Review the KLOCS Common Scenarios Quick Reference Guide (QR​G) for detailed examples of when the usage of KLOCS is and is not required. 

KLOCS is used to: 
  • Submit and track applications using an online self-service portal. 
  • Initiate LOC requests and discharges. Requests are automatically routed to the appropriate KLOCS personnel for review and completion of determinations.
  • Send providers automatic task notifications and reminders to submit any requested information. 

The Pre-Admission Screening and Residential Review (PASRR)​ is also generated and processed using KLOCS for Medicaid members or individuals pending Medicaid eligibility.

Kentucky Online Gateway (KOG) User Information

KOG Guide for KLOCS Provider Agency Org Admin
KOG Guide for KLOCS Authorized Users
Multi-Factor Authentication Guide
KLOCS KOG Frequently Asked Questions (FAQ)

​KLOCS Training, User Guides, and Educational Materials​

KLOCS Provider Webinar Part 1: Presentation and Recording
KLOCS Provider Webinar Part 2: Presentation and Recording​
KLOCS Provider Webinar FAQ
Nursing Facility, Hospice, and ICF KLOCS User Guide
KLOCS Common Scenarios Quick Reference Guide (QRG)
KLOCS Backdating and Correcting Level of Care
KLOCS Telehealth QR​​​G
KLOCS Telehealth FAQ
KLOCS Medicaid Renewal Report QRG

KLOCS and Program of All-Inclusive Care for the Elderly (PACE)

PACE Provider KLOCS User Guide
KLOCS Webinar for PACE Providers: Presentation, Part 1 Recording, and Part 2 Recording​
PACE Provider System Navigation Micro Video
PACE Provider Application Intake Micro Video
PACE Provider Discharges and Transfers Micro Video
PACE Provider Lack of Information (LOI) Task​

Related Pages

Division of Long-Term Services and Supports
Nursing Facility Provider Information
Hospice Provider Information​
ICF/IID Provider Information
PACE Provider Information
PASRR Information​

Provider Support 

Providers or Community Mental Health Centers with technical questions or issues with KOG, multi-factor authentication, or KLOCS should contact the call center by email or by calling (855) 326-4650, option 2 (providers), then option 4 (KLOCS technical support). Phone lines are open Mon. through Fri. from 8 a.m. to 5 p.m. Eastern. 

Contact Information