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​​ Kentucky Medicaid identifies Behavioral Health Multi-Specialty Group (BHMSG) services as Provider Type (66). To enroll or bill Kentucky Medicaid, BHMSG service providers must be:

  • Licensed in the state in which they operate. In Kentucky, BHMSG service providers must contact the Office of Inspector General (OIG).
  • Enrolled as a Medicaid active provider and, if applicable, enrolled with the managed care organization (MCO) of any beneficiary it serves.

Covered Services

What are BHMSG services?

Medically necessary services furnished by Behavioral Health specialists through face-to-face interaction with the beneficiary with a mental and/or substance abuse disorder may include but are not limited to: assessment; service planning; individual outpatient therapy; group outpatient therapy; collateral outpatient therapy; or crisis intervention services; family outpatient therapy.

Telehealth is billable for this provider type.

How do I verify eligibility?

You may verify eligibility by:

  • contacting the automated voice response system at (800) 807-1301
  • using the Web-based KYHealth-Net System

A BHMSG must meet the coverage provisions and requirements of 907 KAR 15:010 to provide covered services. Any services performed must fall within the scope of practice for the provider. Listing of a service in an administrative regulation is not a guarantee of payment. Providers must follow Kentucky Medicaid regulations. All services must be medically necessary.

Additional Limits and Noncovered Services

The following services or activities are not ​​covered

  • a service provided to a resident of a nursing facility; intermediate care facility for individuals with an intellectual disability; inmates of a federal, local​ or state jail, detention center; or prison; or an individual with intellectual disability without documentation of an additional psychiatric diagnosis
  • Psychiatric or psychological testing for another agency, including a court or school, that does not result in the individual receiving psychiatric intervention or behavioral health therapy from the provider
  • Consultation or educational service provided to a recipient or to others
  • Collateral therapy for an individual aged 21 years or older; 
  • A telephone call, an email, a text message​​ or other electronic contacts that do not meet the requirements stated in the definition of face-to-face, travel time; field trip, recreational activity, a social activity; or physical exercise activity group.
  • A consultation by one provider or professional with another is not covered except regarding collateral outpatient therapy.
  • A third party contract unless a diagnosis is made and documented in the beneficiary medical record within three visits, the service is not covered.


Reimbursement for BHMSG services is in accordance with the Behavioral Health Fee Schedule and 907 KAR 15:015.

Duplication of Service

The department will not reimburse for a service provided to a beneficiary by more than one provider of any program in which the same service is covered during the same time period.

Prior Authorizations

CareWise provides prior authorizations for any fee-for-service beneficiaries. Each MCO provides prior authorization for its beneficiaries.

Claims Submission

Kentucky Medicaid currently contracts with DXC to process the Kentucky Medicaid fee for service claims. Each MCO processes its own claims.


Kentucky Medicaid uses the National Correct Coding Initiative (NCCI) edits as well as the McKesson Claim Check System to verify codes that are mutually exclusive or incidental. Kentucky Medicaid also uses Current Procedural Terminology (CPT) codes and Healthcare Common Procedure Coding system (HCPCS) codes. Kentucky Medicaid requires the use of ICD-10 codes on all claims submitted for reimbursement. Kentucky Medicaid requires the use of CMS 1500 billing forms. Providers will need to bill Kentucky Medicaid using the correct CPT codes.

Claim Appeals

Appeal requests made on denied FFS claims must be submitted to DXC. The request must include the reason for the request along with a hard copy claim. Please refer to the MCO in question, if appealing an MCO claim.

Timely Filing

Claims must be received within 12 months of the date of service (DOS) or six months from the Medicare pay date, whichever is longer, or within 12 months of the last Kentucky Medicaid denial. Please refer to the MCO if appealing an MCO claim.

Provider Contact Information

If you can't find the information you need or have additional questions, please direct your inquiries to:
FFS Billing Questions - DXC - (800) 807-1232
Provider Questions - (855) 824-5615
Prior Authorization - CareWise - 800-292-2392
Provider Enrollment or Recertification - (877) 838-5085 assistance - DXC - (800) 205-4696
CHFS DMS BH and SU Inquires - (502) 564-6890
Pharmacy Questions - (800) 432-7005
Pharmacy Clinical Support Questions - (800) 477-3071
Pharmacy Prior Authorization - (800) 477-3071
Physician Administered Drugs (PAD) list - Pharmacy Branch - (502) 564-6890

Provider MCO Information

Anthem - (800) 205-5870
Aetna Better Health of KY - (855) 300-5528
Humana - (855) 852-7005
Passport Health Plan - (800) 578-0775
WellCare of KY - (877) 389-9457

Contact Information