The Medical Support and Benefits Branch (MSBB) is primarily responsible for interpretation and clarification of Medicaid policy and procedures and statewide Medicaid case processing for adult wards of the state and children who require psychiatric care. In addition, the branch is responsible for issuing replacement KYHEALTH cards.
MSBB develops procedural instructions and forms for the Medicaid program and provides technical assistance to DCBS field staff and beneficiaries of the Medicaid program, other agencies, the general public and community organizations. MSBB consists of the Medicaid Progam Assistance Section, Medicaid Technical Support Section, and the Case Processing Section.
Medicaid Program Assistance Section
Develops procedural instructions for the Medicaid Program
Reviews state and federal regulations regarding Medicaid
Distributes material and correspondence to DCBS field staff
Medicaid Technical Support Section
- Provides technical assistance as requested by DCBS field staff
- Determines retro medical assistance for SSI recipients
- Issues emergency medical cards for SSI recipients
- Provides assistance to agents and kynectors for eligibility and enrollment issues
- Works with providers for eligibility issues
Case Processing Section
- Maintains working caseload of adult guardianship cases
Report Medicaid and Welfare Fraud
If you suspect Medicaid and welfare fraud, you can report it to the Office of the Inspector General by calling the toll-free hotline number at (800) 372-2970.
For more information about reporting fraud, visit the Division of Audits and Investigations.