The Family Self-Sufficiency Branch (FSSB) consists of the Kentucky Transitional Assistace Progrm (KTAP) Program
Assistance Section and the Technical Support Section.
KTAP Program Assistance Section
Develops procedural instructions, reviews state and federal regulations for KTAP and Kentucky Works Program, and provides technical assistance to the Department for Community Based Services (DCBS) field staff.
Technical Support Section
- Ensures program Integrity in all public assistance programs.
- Reviews the work of DCBS field staff for accuracy and correct application of program policy.
- Processes state and federal matches received.
Report Fraud
Report Medicaid and welfare fraud to the Cabinet for Health and Family Services (CHFS) Inspector General.
Call the hotline number at 1-800-372-2970.
Temporary Assistance for Needy Families (TANF) Electronic Benefits Transfer System (EBT) Transaction Fees and Surcharges
Information on EBT involving TANF public assistance must be made publically available as required by Section 402(a)(1)(A)(viii) of the Social Securty Act.
TANF cash benefit recipients will have adequate access to their cash assistance and may use or withdraw benefits with no charges or only minimal fees. Retailers and banks determine fees for cash withdrawals. Most cash withdrawal fees are less than $3.
Individuals receive one free cash withdrawal per month at ATMs displaying the Quest logo. Normal bank charges apply if the ATM charges a processing fee. Fees are deducted from the recipient's TANF cash assistance EBT account. There is no charge for cash withdrawals at authorized retailers' point-of-service terminals.
Information about fees and charges is made available to the public in the Avoid Fees section of the EBT brochure mailed with the EBT card. The brochure also lists fees and provides a toll-free number for 24 hours a day, 7 days a week customer service and assistance with any questions or problems accessing benefits.
The same information in the EBT brochure is available online on both the Cardholder Portal and mobile app.