Therap EVV is now live in Kentucky! DMS plans to transition the current state-sponsored system for 1915(c) HCBS waivers from Netsmart to Therap by fall of 2024. Waiver providers: please review the
Intro to Therap letter and complete the
EVV PCS Provider Contact Information Form to stay informed about the transition.
What Is Electronic Visit Verification?
Electronic visit verification (EVV) is an electronic system providers use to record information when delivering certain in-home or community-based 1915(c) Home and Community Based Services (HCBS) or Home Health Care Services (HHCS). The use of EVV is a requirement of the
Cures Act passed by Congress in 2016.
EVV must electronically verify six aspects of service delivery: the date, location and type of service, the individual providing the service, the individual receiving the service and the start and end times of the service.
EVV offers several benefits such as eliminating the need for paper documentation, creating flexibility in scheduling and delivering services, improved monitoring of participant health, safety and welfare and reduction in potential Medicaid fraud, waste and abuse.
Guiding Principles of EVV
DMS believes EVV should:
- Simplify required documentation and reduce the administrative burden on Medicaid participants and providers.
- Improve Medicaid participant health, safety and welfare.
- Not reduce a Medicaid participant's services or alter chosen service delivery method.
- Be developed with input from all stakeholders.
- Include training for affected stakeholders.
- Bring Kentucky into compliance with federal law.
EVV for HHCS
DMS implemented EVV for HHCS in Kentucky on January 1, 2024. The following provider types and service codes are required to use EVV when delivering in-home HHCS to Medicaid participants.
Provider Types
Services
- 410 - Respiratory Therapist - MIIW
- 552 - Registered Nurse - MIIW
- 559 - Licensed Practical Nurse - MIIW
- 420 - Physical Therapy - Home Health
- 430 - Occupational Therapy - Home Health
- 440 - Speech Therapy - Home Health
- 550 - Skilled Nursing - Home Health
- 560 - Medical Social Services - Home Health
- 570 - Home Health Aide - Home Health
- T1000 - Private Duty / Independent Nursing - Private Duty Nursing
Providers of HHCS have two options for EVV. DMS offers a state-sponsored system, which is free of charge for providers.
Therap provides the
state-sponsored system for EVV HHCS.
Providers can use a third-party EVV system or continue to use using an existing one. Providers are responsible for the costs of any third-party system they use and for ensuring the system meets the requirements of the
Cures Act.
EVV for 1915(c) HCBS Waivers
Traditional service provider agencies and financial management agencies (FMA) that bill certain
in-home or community-based services must have direct service providers or participant-directed services employees enter visit information via EVV. This applies to five of Kentucky's six 1915(c) HCBS waivers:
Acquired Brain Injury and Acquired Brain Injury Long Term Care,
Home- and Community-Based,
Michelle P. Waiver and
Supports for Community Living. Read the
Electronic Visit Verification - Affected Services document for a listing of services by waiver that must use EVV.
In 2024, Kentucky is transitioning the state-sponsored EVV system for 1915(c) HCBS waivers from Netstmart's Mobile Caregiver+ system to Therap. Providers who transition to Therap can use the system free of charge. Providers also have the option to keep Netsmart as a third-party system, continue using an existing third-party system, or to begin using a third-party system. Providers are responsible for all costs associated with use of third-party systems, ensuring their preferred systems meet the requirements of the
Cures Act and ensuring full integration with Therap to allow DMS to reimburse for rendered services and conduct waiver quality assurance activities.
EVV News: Intro to Therap for Waiver Providers
EVV Support
If you have policy questions about 1915(c) HCBS waivers and EVV, please email the 1915(c) Waiver Help Desk or call (844) 784-5614.
If you have technical issues with Mobile Caregiver+, submit a ticket using the
Netsmart Customer Support Portal or call Netsmart at (833) 483-5587.
If you have questions about Therap EVV, please
email Therap.
Relative Content
General EVV Information
Helpful Links
Cures Act
EVV guidance from the Centers for Medicare and Medicaid Services
Subscribe to Email Updates
Related Pages
Division of Long-Term Services and Supports
Therap EVV information and resources
Therap Kentucky EVV Information
Register for Therap EVV HHCS Town Halls
View Therap EVV HHCS Town Hall Recordings
Therap Implementation Request Form
Therap Intro to EVV Aggregators
EVV HHCS Go-Live Provider Letter
EVV HHCS Policy Webinar Recording and Presentation
EVV HHCS Post-Go-Live Touchbase Webinar Recording and Presentation
Netsmart EVV information and resources
Select a category to display related documents.
Mobile Caregiver+ Agency Registration
Register for the Mobile Caregiver+ System
Registration is for traditional provider agencies and financial management agencies (FMA) only. Paid caregivers and PDS employees using Mobile Caregiver+ are registered by their provider agency or FMA.
Netsmart Live and On-Demand Training
Netsmart Customer Support Portal, Training,
and User Guide
You also can use the Netsmart Customer Support Portal to check the status of your ticket, track known issues for Mobile Caregiver+ and search an online knowledge base for answers to common questions
EVV FAQ for 1915(c) HCBS Waivers
EVV Who to Call for 1915(c) HCBS Waivers