Electronic Visit Verification


​​​​​​​​​​​​​​What Is Electronic Visit Verification?

Electronic visit verification (EVV) is an electronic system providers use to record information when delivering Personal Care Services (PCS), which includes certain in-home or community-based 1915(c) Home and Community Based Services (HCBS) or Home Health Care Services (HHCS). ​The use of EVV is a requirement of the Cures Act passed by Congress in 2016.

EVV must electronically verify six aspects of service delivery: the date, location and type of service, the individual providing the service, the individual receiving the service and the start and end times of the service.

EVV offers several benefits such as eliminating the need for paper documentation, creating flexibility in scheduling and delivering services, improved monitoring of participant health, safety and welfare and reduction in potential Medicaid fraud, waste and abuse.

Guiding Principles of EVV 

DMS believes EVV should:

  • Simplify required documentation and reduce the administrative burden on Medicaid participants and providers.
  • Improve Medicaid participant health, safety and welfare.
  • Not reduce a Medicaid participant's services or alter chosen service delivery method.
  • Be developed with input from all stakeholders.
  • Include training for affected stakeholders. 
  • Bring Kentucky into compliance with federal law.


DMS implemented EVV for HHCS in Kentucky on January 1, 2024. The following provider types and service codes are required to use EVV when delivering in-home HHCS to Medicaid participants.  

Provider Types


  • ​410 - Respiratory Therapist - MIIW 
  • 552 - Registered Nurse - MIIW
  • 559 - Licensed Practical Nurse - MIIW 
  • 420 - Physical Therapy - Home Health
  • 430 - Occupational Therapy - Home Health 
  • 440 - Speech Therapy - Home Health 
  • 550 - Skilled Nursing - Home Health 
  • 560 - Medical Social Services - Home Health
  • 570 - Home Health Aide - Home Health
  • T1000 - Private Duty / Independent Nursing - Private Duty Nursing 

Providers of HHCS have two options for EVV. DMS offers a state-sponsored system, which is free of charge for providers. Ther​ap​​​​​ provides the s​tate-sponsored system for EVV HHCS. 

Providers can use a third-party EVV system or continue to use using an existing one. Providers are responsible for the costs of any third-party system they use and for ensuring the system meets the requirements of the Cures Act​

​EVV PCS for 1915(c) HCBS Waivers  

Traditional service provider agencies and financial management agencies (FMA) that bill certain in-home or community-based services must have direct service providers or participant-directed services employees enter visit information via EVV.  This applies to five of Kentucky's six 1915(c) HCBS waivers: Acquired Brain Injury and Acquired Brain Injury Long Term Care, Home- and Community-Based, Michelle P. Waiver and Supports for Community Living. Read the Electro​nic Visit Verification - Affected Services document for a listing of services by waiver that must use EVV.

In 2024, Kentucky is transitioning the state-sponsored EVV system for 1915(c) HCBS waivers from Netstmart's Mobile Caregiver+ system to Therap. Providers who transition to Therap can use the system free of charge. Providers also have the option to keep Netsmart as a third-party system, continue using an existing third-party system, or to begin using a third-party system. Providers are responsible for all costs associated with use of third-party systems, ensuring their preferred systems meet the requirements of the Cures ​Act and ensuring full integration with Therap​ to allow DMS to reimburse for rendered services and conduct waiver quality assurance activities. 

EVV PCS News: Intro to Therap for Waiver Providers 

EVV Support

EVV Policy Questions

If you have policy questions about EVV, please email the 1915(c) Waiver Help Desk or call (844) 784-5614.

EVV PCS System Support

If you have technical issues with Mobile Caregiver+, submit a ticket using the Netsmart Customer Support Portal​ or call Netsmart at (833) 483-5587.

EVV HHCS System Support

If you have questions about Therap EVV, please email Therap​

​General EVV Inform​at​ion 

Helpful Links

Cures Act 

EVV guidance from the Centers for Medicare and Medicaid Services

Subscribe to Email Updates

Related Pages
Division of Long-Term Services and Supports 

Therap EVV Information 

​Therap Kentucky EVV Information​

Video: Therap Intro to EVV Aggregators​

Information for PCS Providers

Ky. EVV PCS Provider Request Form​

Register for Therap EVV PCS Town Halls​

Provider Letter: Intro to Therap EVV 

Information for HHCS Providers

Register for Therap EVV HHCS Town Hall​s​

Therap EVV HHCS Town Hall Recordings​

EVV HHCS Go-Live Provider Letter

EVV HHCS Policy Webinar R​ecording and Presentation

EVV HHCS Post-Go-Live Touchbase Webinar Recording and Presentation​​​

Netsmart EVV information and resources

Select a category to display related documents.

Mobile Caregiver+ Agency Registration

Register for the Mobile Caregiver+ Syste​m​
Registration is for traditional provider agencies and financial management agencies (FMA) only. Paid caregivers and PDS employees using Mobile Caregiver+ are registered by their provider agency or FMA.

Netsmart Live and On-Demand Training

Netsmart Customer Support PortalTraining
and User Guide 

You also can use the Netsmart Customer Support Portal to check the status of your ticket, track known issues for Mobile Caregiver+ and search an online knowledge base for answers to common questions

EVV FAQ for 1915(c) HCBS Waiver​s  

EVV Who to Call for 1915(c) HCBS Waivers 

Contact Information