Kentucky Integrated Child Care System Provider Portal Launch Site

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The KICCS Provider Portal is used by child care providers to submit billing and view documents for the Child Care Assistance Program (CCAP), complete plans of correction for the Division of Regulated Child Care, submit documentation and receive correspondence for the All STARS program, and submit and receive documentation for the Employee Child Care Assistance Partnership (ECCAP).

The KICCS Provider Portal is also used by employers and employees participating in ECCAP to submit and receive documentation.

Contact the KICCS HelpDesk for help creating an account, navigation assistance or system issues related to the Provider Portal.

Local (Frankfort): (502) 564-0104, Option 6
Toll-free: (866) 231-0003, Option 6

​CCAP Payment Information

Payments will continue be paid based on enrollment rather than attendance. A 30-day notice will be given prior to the end of this initiative. Families are still responsible for any overages assessed by the provider.

All licensed, certified and registered providers will submit the billing form blank, unless the prefilled codes do not accurately reflect the child’s schedule and an exception needs to be made. Exclusions to this rule are listed in the Flex Schedules and ITCS Centers sections.​

Flex Schedules
​All flex schedule enrollments will need to be coded according to the child’s actual attendance using codes 1 and 2. If a flex schedule billing form is left blank, payment will not occur. 

Infant/Toddler Contract Slot Centers
Infant/toddler contract slot (ITCS) participants will need to use the special 700 codes when submitting the billing form to ensure correct payments. The 700 codes should be used only for children/slots enrolled in the ITCS program. ​
Important Copay Information
Previously the Division of Child Care (DCC)​ stated the parent co​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​payments would stop​ effective December 31, 2023. A decision has been made to continue covering the assessed copayment. A 30-day notice will be given prior to the end of this initiative. Families are still responsible for any overages assessed by the provider.​ 

Stay informed by signing up for our listserve. Send an email to our listserve with your first name, last name and email address to receive updates and announcements right to your inbox.

DCC-94E Daily Attendance Record

The DCC-94E​​, Child Care Daily Attendance Record, has been modified to include more room for a parent or designated person’s signature. This will allow enough space for a signature that is recorded legibly with a first and last name, per 922 KAR 2:160, Section 14.  ​

    All STARS

    Licensed and certified child care providers are now able to do the following using the Provider Portal:

    • submit standards checklist and upload supporting documentation
    • submit AQR form
    • view All STARS correspondence

    The All STARS User Guide and the All STARS User Guide in Spanish  - Portal De Proveedores Guía Del Usuario - provides additional information to help navigate the All STARS menu and workbaskets.

    Child Care Assistance Program (CCAP) Information

    Child care certificates, termination notices and approval notices are available on the Provider Portal. Initial child care certificates can be signed and uploaded through the Provider Portal for workers to process. An enrollment approval notice displays once the signed certificate is received and the child’s enrollment is updated to active status. Review the CCAP Certificates/Notices Tip Sheet​ for further instructions.

    Payment, billing and enrollment questions should be directed to Division of Child Care (DCC) billing at (844) 209-2657 or email CCAP Provider Payments.

    DCC related paperwork, such as DCC-94B Authorization for Electronic Deposit or paper provider billing forms (PBF) may be submitted via email to CCAP Provider Payments. Note: Child care certificates should not be sent to this email. 

    Signed child care certificates may be returned via upload to Provider Portal or by mail or fax:

    P.O. Box 2104
    Frankfort, KY 40602
    Fax: (502) 573-2005 or (502) 573-2007

    Self Service Portal is available for parent applications.

    Registered child care providers can use the Provider Portal to upload/view documents requested by DCC. Review the Registered Provider Document Upload​ tip sheet for instructions.


​Delinquent Claim Accountability

New system changes are in place for delinquent claim accountability. A child care provider who is delinquent on a payment for 90 days or more must resolve the delinquent claim to prevent a delay in Child Care Assistance Program (CCAP) payments. Contact the Division of Child Care, Claims Section at (844) 209-2657. 

New Communication

  • Provider-only email for payment, billing and enrollment questions or to return DCC-related paperwork.
  • Child care certificate reminder notice will be sent to clients if a signed certificate is not received by the due date.
  • Enrollment approval notice is sent to providers when a child's enrollment becomes active.

Portal Access

KICCS Provider Portal

Become a KICCS Portal User

Have an existing KY Online Gateway citizen account? 

  • Log into your account 
  • Request access to the KICCS Provider Portal ​
  • Submit the appropriate user agreement​

Contact Information