The Complaint Review Branch receives and investigates complaints and answers questions about programs administered by the Cabinet for Health and Family Services. To appeal a decision of the DCBS Division of Protection and Permanency, please complete the appropriate forms and submit them to the Quality Assurance Section. Appeals forms are available from your local Division of Protection and Permanency office or by contacting the Ombudsman's Office. This office also: recommends corrective action where appropriate; prompts Cabinet staff to resolve customer problems; and advises the Cabinet secretary of service delivery problems. The Complaint Review Branch cannot make, change or set aside law, policy or administrative decisions. However, it is authorized to take appropriate action to help resolve issues.