Division of Health Care

• Connie Payne, Director
• Jackie Aitkin, Assistant Director
• Melanie Poynter, Assistant Director 

Phone: (502) 564-7963
Fax: (502) 564-6546

The Division of Health Care is responsible for inspecting, monitoring, licensing and certifying all health care facilities as defined by KRS 216.510 (1). The division also is responsible for investigating complaints against health care facilities, facility plans review and developing regulations.

The division recommends various long-term care facilities for certification to receive Medicaid and Medicare funds through contracts with the Health Care Financing Administration of the U.S. Department of Health and Human Services.

The regional offices of the Division of Health Care are responsible for conducting on-site visits of all health care facilities in the state to determine compliance with applicable licensing regulations and Medicare/Medicaid certification requirements. Complaints concerning these facilities are investigated by regional office staff.

Please see Complaint Information to find out how to report a complaint against a licensed long-term or health care facility.

To apply for a license to operate a long-term or health care facility, contact the Division of Health Care Central Office.
More information and to download application

• State Resident Rights
• Federal Resident Rights
• Kentucky Administrative Regulations and Revised Statutes for Long Term Care Facilities
• Kentucky Administrative Regulations for Health Care Facilities
• Download the State Operations Manual from the CMS website

• Applications for licensure of a Long Term Care or other Health care Facility
• Personal Services Agencies Now Required to Obtain Certification
• Paid Feeding Assistant Program Manual
• Life Safety Code (LSC) K-Tags - Description of federal citation tags

Western Enforcement Branch
Kathy D. Perry
Western State Hospital
P.O. Box 2200
2400 Russellville Road
Hopkinsville, KY 42241
Phone: (270) 889-6052
Fax: (270) 889-6089

Northern Enforcement Branch
Millie Zumstein, Regional Program Manager
L & N Building, 10-W
908 W. Broadway
Louisville, KY 40203
Phone: (502) 595-4958
Fax: (502) 595-4540

Southern Enforcement Branch
Sandy Goins, Regional Program Manager
116 Commerce Ave.
London, KY 40744
Phone: (606) 330-2030
Fax: (606) 330-2054

Eastern Enforcement Branch
Andrea Willhite
P.O. Box 12250
Lexington, KY 40582
455 Park Place
Lexington, KY 40511
Phone: (859) 246-2301
Fax: (859) 246-2307