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Kentucky Division of Laboratory Services

Kentucky Division of Laboratory Services
Paul Bachner, M.D., FCAP
Division Director
100 Sower Blvd., Suite 204
Frankfort, KY  40601

Phone: 502-564-4446
Fax: 502-564-7019

Laboratory Emergency after-hours number: (502) 330-6235

Epidemiology after-hours number: 1 (888) 9-REPORT (973-7678)

Measles Guidance

Before submission to the Division of Laboratory Services  measles testing must be approved by Epidemiology.  Please contact Melissa Eastman at 502-564-4478, ext. 4254 or Leslee Minch 502-564-4478, ext. 4259 for approval. All suspect cases must include a complete vaccine history. The preferred specimen type is a throat or nasopharyngeal swab in viral transport media shipped on ice packs.  All specimens should be stored at 4° C and shipped within 24 hours, if shipment is delayed  specimen should be frozen. All specimens should be entered into the Laboratory’s Outreach System with the code “VIS” ordered and “measles” indicated as the test requested.

IgM testing is not recommended at this time due to TAT issues with reagents currently in short supply.

For questions on submission or collection please contact the Division of Laboratory Services at 502-564-4446, ext. 4483.

LIS - Outreach

Access the Outreach System

If you have any questions or concerns please contact the Customer Call Center by phone at 502-4446, ext. 1 or via email.

Sign up for OUTREACH

OUTREACH electronically delivers laboratory requisitions and reports via the Internet to more than 1,500 registered and certified customers of the Division of Laboratory Service in the Kentucky Department for Public Health. This service was implemented in 2010 to better serve you by reducing turnaround time, decreasing risks for clerical errors and conveniently allowing submission of test orders and retrieval of results over the Internet. Urgent cases will continue to be handled by telephone and fax.

To maximize your practice, become a user and benefit from the OUTREACH System.

To register, complete and return to the lab a User Request Form and a HIPAA form to the address on the user request form. These forms also are available from the CHFS Business Operations Branch Web site

When your registration forms are received, processed and approved, you will become a certified user and provided with your OUTREACH system user credentials and instructions.

Please contact our Customer Service Center help desk during regular business hours (Monday-Friday 8 a.m. to 5 p.m.), at 502-564-4446, ext. 1 or via email with your questions about registration, specimen submission, order submission and result retrieval or OUTREACH IT-related issues. Calls and email received outside regular business hours will be responded to on the next business day.

Send OUTREACH registration forms to:

Division of Laboratory Services
Attention: KY-LWO Customer Service Center
100 Sower Blvd., Suite 204
Frankfort, KY 40601

Faxed forms will not be accepted.

OUTREACH Information

OUTREACH Password Procedure

Outreach User Manual

Outreach Test Codes

Collection and Packaging

Public Health Laboratories of Kentucky (PHLOK)
Contact: 502-564-4446, ext. 4407

Sentinel Laboratory Information
Contact: 502-564-4446, ext. 4490


Last Updated 2/12/2015
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