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Kentucky Division of Laboratory Services

Kentucky Division of Laboratory Services
Paul Bachner, M.D., FCAP
Division Director
100 Sower Blvd., Suite 204
Frankfort, KY  40601

Phone: (502) 564-4446
Fax: (502) 564-7019

Laboratory Emergency after-hours number: (502) 330-6235

Epidemiology after-hours number: 1 (888) 9-REPORT (973-7678)

LIS - Outreach

Access the Outreach System

If you have any questions or concerns please contact the Customer Call Center by phone at (502) 564-4446, ext. 1 or via e-mail.

Are you an OUTREACH user?

If not, sign up now.

OUTREACH electronically delivers laboratory requisitions and reports via the Internet to more than 1,500 registered and certified customers of the Division of Laboratory Service in the Kentucky Department for Public Health. This service was implemented in 2010 to better serve you by reducing turnaround time, decreasing risks for clerical errors and conveniently allowing submission of test orders and retrieval of results over the Internet. Urgent cases will continue to be handled by telephone and fax.

To maximize your practice, become a user and benefit from the OUTREACH System. To register, see instructions below.

Complete and return the User Request form and a HIPAA form to the address indicated on the User Request form. After your registration forms have been received by DLS staff, processed and approved, you will become a certified user and you will receive notification from DLS with your OUTREACH System user credentials and instructions.

For questions with registration, specimen submission, order submission, result retrieval or OUTREACH IT-related issues, please contact our Customer Service Center help desk during regular business hours (Monday-Friday 8 a.m. to 5 p.m.), at (502) 564-4446, ext. 1 or via e-mail. Calls and e-mail received outside regular business hours will be responded to on the next business day.

How to get started

Every OUTREACH system user must complete and return to the lab a User Request Form and a HIPAA form

These forms also are available from the CHFS Business Operations Branch Web site

Complete the forms in their entirety and return completed, signed forms as soon as possible to: 
Division of Laboratory Services
Attention: KY-LWO Customer Service Center
100 Sower Blvd., Suite 204
Frankfort, KY 40601

Faxed forms will not be accepted.

OUTREACH Information

OUTREACH Password Procedure

Outreach User Manual

Outreach Test Codes

Collection and Packaging

Public Health Laboratories of Kentucky (PHLOK)

Contact: (502) 564-4446, ext. 4407

Sentinel Laboratory Information

Contact: (502) 564-4446, ext. 4490 


Last Updated 1/28/2014
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