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Kentucky Medicaid Member Information Page


This is the Kentucky Medicaid Member Information page.

Frequently asked questions and information

If you have further questions or need assistance, please contact us by referring to the contact information on the lower left of this page.

What's New

Important Notice Regarding Non-Emergency Medical Transportation - Beginning July 1, 2017, Federated Transportation Services of the Bluegrass (FTSB) will provide brokerage services for all non-emergency medical transportation for Medicaid transportation eligible recipients living in Boone, Campbell, Carroll, Gallatin, Grant, Kenton, Pendleton, and Owen Counties. Persons who are eligible for transportation services and the trips that are covered by the non-emergency medical transportation program are not changing. Read the Important Member Notice Regarding Non-Emergency Transportation

1095- B Information - Any member of your household enrolled in Medicaid or KCHIP through kynect will receive his or her own Form 1095-B. If you file a tax return, you will be asked if you had health coverage. Form 1095-B is proof of the coverage you had with Medicaid. You should save Form 1095-B with your tax information. If you don't file a tax return, just keep Form 1095-B for your records. You can view a sample of the letter and form.

Get Help
1095-B Quick Reference provides answers to your questions about health coverage and your taxes.

You also can find answers to your questions from your tax preparer, your accountant or the IRS. To reach the IRS help service, go online or call the IRS toll free at 800-829-1040.

Kentuckians have access to nearly 200 free tax preparation sites across the state where trained and IRS-certified volunteers will help you with your taxes. For more information on Volunteer Income Tax Assistance, go online or call Community Action Kentucky at 800-456-3452.

(Sept. 23, 2015) - Members if you need to change your address please fill out the MAP-22 - Medicaid Member Address Change Form (rev. Sept. 2015) *New*

Managed Care Information

KY Department for Medicaid Services Managed Care Open Enrollment Information- 2018

The Department for Medicaid Services will conduct its annual Open Enrollment for recipients in a Managed Care plan starting October 16, 2017 and ending December 15, 2017.

For more information

To make a change to your Managed Care Organization, please call us, toll-free at (855) 446-1245, Monday through Friday from 8 a.m. to 5 p.m. pm Eastern Time.

All plan changes made during Open Enrollment will take effect January 1, 2018.

Attention Members - Coventry Cares of KY has changed their name.

CoventryCares of Kentucky is now Aetna Better Health of Kentucky. The official change took place on Feb. 1, 2016.

You do not have to take any action. The new name in no way will affect your care. Nothing about your services or benefits will change. You will begin to see Aetna Better Health of Kentucky information in the mail. You will have a new ID card mailed to you. Please visit Aetna Better Health of Kentucky's new website.

If you have questions about this change, please call Member Services at 1-855-300-5528, (TTY 711 and TDD 1-800-627-4702), Monday - Friday, 7 a.m. to 7 p.m. ET.

Attention Members - Information on how to change your Managed Care Organization (MCO)

Federal regulations allow members to change their managed care organizations outside the 90-day timeline to change. The process is called disenrollment for cause.

Learn more about

View older MCO updates

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Medicaid Member Handbook

Last Updated 12/21/2017