Kentucky Cabinet for Health and Family Services (Banner Imagery) - Go to home page

Kentucky Medicaid Member Information Page


This is the Kentucky Medicaid Member Information page.

Frequently asked questions and information

If you have further questions or need assistance, please contact us by referring to the contact information on the lower left of this page.

What's New

(Dec. 4, 2015) - Any member of your household enrolled in Medicaid or KCHIP through kynect will receive his or her own Form 1095-B. If you file a tax return, you will be asked if you had health coverage. Form 1095-B is proof of the coverage you had with Medicaid. You should save Form 1095-B with your tax information. If you don't file a tax return, just keep Form 1095-B for your records. You can view a sample of the letter and form.

Get Help
1095-B Quick Reference provides answers to your questions about health coverage and your taxes.

You also can find answers to your questions from your tax preparer, your accountant or the IRS. To reach the IRS help service, go online or call the IRS toll free at (800) 829-1040.

Kentuckians have access to nearly 200 free tax preparation sites across the state where trained and IRS-certified volunteers will help you with your taxes. For more information on Volunteer Income Tax Assistance, go online or call Community Action Kentucky at (800) 456-3452.

(Sept. 23, 2015) - Members if you need to change your address please fill out the MAP-22 - Medicaid Member Address Change Form (rev. Sept. 2015) *New*

Managed Care Information

KY Department for Medicaid Services Managed Care Open Enrollment Information- 2017

The Department for Medicaid Services will be conducting an Open Enrollment period for recipients in a Managed Care plan starting Oct. 24, 2016, and ending Dec. 16, 2016.

For more information about covered benefits, services and the associated cost included in the letter, see:

To make a change, call us, toll-free at 855-446-1245 , Monday through Friday from 8 a.m. to 5 p.m. pm Eastern time.

All plan changes made during Open Enrollment will take effect Jan. 1, 2017.

Attention Members - Coventry Cares of KY has changed their name.

CoventryCares of Kentucky is now Aetna Better Health of Kentucky. The official change took place on February 1st, 2016.

You do not have to take any action. The new name in no way will affect your care. Nothing about your services or benefits will change. You will begin to see Aetna Better Health of Kentucky information in the mail. You will have a new ID card mailed to you. Please visit Aetna Better Health of Kentucky's new website.

If you have questions about this change, please call Member Services at 1-855-300-5528, (TTY 711 and TDD 1-800-627-4702), Monday - Friday, 7 a.m. to 7 p.m. ET.

Attention Members - Information on how to change your Managed Care Organization (MCO)

Federal regulations allow members to change their managed care organizations outside the 90-day timeline to change. The process is called disenrollment for cause.

Learn more about

View older MCO updates

Return to the top of this page

General Questions
Coverage Information
When do I?


Medicaid Member Handbook

Last Updated 9/15/2016