Go to Kentucky.gov home page
Kentucky Cabinet for Health and Family Services (Banner Imagery) - Go to home page

Provider Lock-in Information

Lock-in matches a member to one provider and one pharmacy for one year at a time, if there is reason to believe that a member is over-utilizing services.

For Lock-in member questions, contact the Managed Care Organization (MCO) listed below in which you are participating.

  • Coventry Cares, visit their website or call 1-855-300-5528
  • KY Spirit Health Plan, visit their website or call 1-866-443-3153.
  • Wellcare of Kentucky Provider, visit their website or call 1-877-339-9457.


Contact Information

Kentucky Department for Medicaid Services
Provider Enrollment
P.O. Box 2110
Frankfort, KY 40602
Toll free: (877) 838-5085 Monday to Friday
8 a.m. - 4:30 p.m. ET
Email: Program.Integrity@ky.gov

For other questions or assistance, e-mail the CHFS DMS Webmaster


Last Updated 3/31/2014
Privacy | Security | Disclaimer | Accessibility Statement