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DMS News Archieve


General Provider Letter regarding DXC Technology Formerly known as Hewlett Packard Enterprise 2017 Spring Webinars

KY Department for Medicaid Services Managed Care Open Enrollment Information- 2017

The Department for Medicaid Services will conduct open enrollment for recipients in a Managed Care plan starting Oct. 24, 2016, and ending Dec. 16, 2016.

For more information about covered benefits, services and the associated cost included in the letter, see:

Open Enrollment Information 2017 English

Open Enrollment 2017 Information Spanish

Members Guide to Choosing a Medicaid Health Plan 2017 -  English

Members Guide to Choosing a Medicaid Health Plan 2017 - Spanish

To make a change, call us, toll-free at (855) 446-1245 , Monday through Friday from 8 a.m. to 5 p.m. pm Eastern time.

All plan changes made during Open Enrollment will take effect Jan. 1, 2017.


The Cabinet for Health and Family Services is hosting a meeting for managed care organizations to provide input into the development of requirements for the Medicaid 1115 Waiver, Kentucky HEALTH. The Cabinet is specifically interested in hearing from MCOs with experience in cost sharing and premium collection. Other possible topics of discussion include quality payment initiatives, deductible account (My Rewards) coordination and identification of medically frail members.

The meeting will take place on Wednesday, Dec. 21, 2016 at 10 a.m. in the Auditorium of the Kentucky Transportation Cabinet, 200 Mero Street, Frankfort, KY 40622.

Please RSVP to Kristen Lee by 4:30 p.m. Dec. 20.


The Cabinet for Health and Family Services Department for Medicaid Services, in accordance with 42 CFR 447.205, hereby provides public notice of enhanced reimbursement rates it has implemented for certain preventive and wellness services provided Jan. 1, 2015 through June 30, 2016.

The enhanced reimbursement rates are the Medicaid Preventive and Wellness Enhanced Fee Schedule located on the Fee and Rate Schedule page.

Read the Wellness Reimbursement Public Notice.

Public Comment
A copy of this notice is available for public review at the Department for Medicaid Services at the address listed below. Comments or inquiries may be submitted in writing within 30 days to:

Commissioner's Office
Department for Medicaid Services, 6W-A
275 E. Main Street
Frankfort, Kentucky 40621

2015 Medicaid Provider Forum Information  

Information regarding KY Kids Recovery grant program

Feb. 3, 2014 - The Substance Abuse Treatment Advisory Committee is seeking assistance spreading the word about submissions for the KyKidsRecovery juvenile substance abuse treatment grants.

Read the Office of the Attorney General press release

More information about the kids recovery program

You may also call: (855) 450-5646 #KYKidsRecovery.

Managed Care Contracts Awarded to Serve More Kentuckians Newly Eligible for Medicaid

FRANKFORT, Ky. (Sept. 13, 2013) - The Commonwealth of Kentucky has signed contracts with three managed care organizations to provide healthcare services to Kentuckians who will be newly eligible for coverage under the expansion of Medicaid, a provision of the Affordable Care Act.

Read the release

Cabinet Releases Medicaid Managed Care Request for Proposal

June 12, 2013 - The Finance and Administration Cabinet released a Medicaid Managed Care Request for Proposal (RFP) Affordable Care Act (ACA) Expansion. Services are to begin on Jan. 1, 2014, for members enrolled through Medicaid expansion under the federal ACA in seven Medicaid Regions and July 1, 2014, for specified members eligible for Medicaid under eligibility criteria in place prior to the ACA expansion for the same seven Managed Care Regions. The RFP is available on the Commonwealth of Kentucky eProcurement website. Any questions related to this procurement must be directed to the Office of Procurement Services, Finance and Administration Cabinet.

Medicaid Managed Care open enrollment information

(Wednesday, Aug. 22, 2012) - Medicaid recipients in 104 Kentucky counties currently have the opportunity to change their Managed Care Organization (MCO) without having to give a specific reason for the change as previously indicated in the news release regarding Medicaid Open Enrollment dated Aug. 17, 2012. Open Enrollment is from Aug. 19, 2012 through Oct. 20, 2012.

Members were notified by a letter regarding open enrollment and a member information packet about the options provided by the three available MCOs: CoventryCares of Kentucky, Kentucky Spirit Health Plan and WellCare of Kentucky.

Medicaid members in managed care who would like to change MCOs must do so by calling toll-free 1-855-446-1245 between the hours of 8 a.m. and 6 p.m. Eastern time.

Members can search the MCO provider directory to confirm which networks physicians and other health care providers have joined. Search for providers by using the Online Provider Search.

Members who choose to stay with their current MCO do not need to take any action.

All prescribing providers to enroll as credentialed practitioners

August 2010

To better monitor prescriptions and care of Medicaid members, the Kentucky Department for Medicaid Services (DMS) will require all prescribing providers to enroll as credentialed practitioners. DMS will begin outreach to non-enrolled prescribers to assist with the enrollment process. Effective Sept. 1, 2010, DMS no longer will add non-Medicaid prescribers to its files. Effective Oct. 1, 2010, no reimbursement will be provided for prescriptions by non-Medicaid providers, which will result in prescriptions denying. Please notify your patients that if they accept a prescription from a non-Medicaid provider, DMS will not pay for the prescription. For information about enrollment and to download an application (MAP 811) please visit our website.

If you have any questions or need assistance in completing the enrollment documentation, please contact the Provider Services Branch at (877) 838-5085 Monday-Friday 10 a.m. to 4:30 p.m.

Medicaid Provider Updated Licenses.

Please refer to the Provider Enrollment

Attention All Providers

June 2010

The Commonwealth of Kentucky, in an effort to reduce costs, will eliminate paper remittance advices (RAs) effective July 1. You currently can view your RA each week by accessing the KYHealthNET RA Viewer or by retrieving your RA electronically. If you wish to view your RA through the KyHealthNet, you must identify a specific user who will have RA viewer as his or her role and grant the user permission to retrieve the RA. If you are not already signed up with KYHealthnet, refer to the DMS KYHealthNet page for assistance.

Another way to receive your RAs is to become a trading partner. This will allow you to retrieve the 835 file from the bulletin board. You will need to complete the 835 enrollment form (MAP 380) which can be accessed on the KyHealthNet Provider Enrollment Forms page.

If you have any questions please contact HP Billing Inquiry at (800) 807-1232.

2009 Announcements

Prior Authorization Process Survey Results Are In

July 27

The Prior Authorization Process Survey was conducted during June 2009. The survey was open for three (3) weeks and consisted of 29 questions. Provider types DME (90) and EPSDT (40 or 45) were invited to participate in the survey. Thanks again to the 160 providers, or their designees, who completed the survey.

View the survey results.

New Survey Information for Providers

July 2

For more information about the DSH Survey - Audit Process, refer to the DSH Program page.

DMS announces a new Health Information Website

March 2

DMS is pleased to announce a new Health Information website with information on disease management, preventative measures, immunizations and screenings.

Image Gently Campaign

The Kentucky Department of Medicaid Services encourages the medical community to recognize the importance of radiation safety in pediatric imaging. The Image Gently Campaign is an initiative of the Alliance for Radiation Safety in Pediatric Imaging.

For more information about this Campaign, refer to the following links.

  1. Click the Attention Providers: Image Gently Poster
  2. Visit the Image Gently web page
2008 Announcements

Changes to KY Medicaid: Providers Should not be Impacted

Nov. 6

KY Medicaid is going through some changes that we would like to highlight for providers. It is important that you keep in mind that these changes have been designed to be executed so that providers should not feel an impact. Since 2005, First Health (FH) has served as the Administrative Agent for KY Medicaid. Thus, FH has taken care of enrolling and credentialing providers, making updates and changes to already-enrolled providers' files, and hosting workshops for providers, etc. These processes will eventually transition to the Department for Medicaid Services. This transition is currently underway and is scheduled to be completed by December 31, 2008. KY Medicaid will continue to use the same contact information, including the address and toll-free phone number.

If you have any questions regarding the transition of these processes, please call (877) 838-5085 Monday to Friday from 8 a.m. to 4:30 p.m. ET.

Announcement - National Provider Identifier (NPI) - Final Implementation Date

Oct. 8

This notice serves as a final reminder that submission of the prescriber's NPI on all pharmacy prescription claims is mandated for Kentucky Medicaid patients.

Click on the National Provider Identifier (NPI) - Final Implementation Date for more information.

Announcement: Important Changes to the Kentucky Children's Health Insurance Plan (KCHIP)

Beginning Nov. 1, KCHIP will have an easier application process. On this date, we will begin accepting mail-in applications.

Details on Governor Steve Beshear's plan to provide health coverage to more Kentucky children are available on his Web site.

News Release: Enhanced Community Services Will Begin in August

Thursday, July 24

The Cabinet for Health and Family Services (CHFS) and Kentucky Protection and Advocacy (P&A) have reached a compromise that will allow individuals with mental retardation or other developmental disabilities to begin the process to receive enhanced community services in August, under an amended settlement agreement for the Michelle P. class action lawsuit. Click here to read the July 14 news release.

For more information about the Michelle P. Waiver, refer to the new Michelle P. Waiver Web site.

Announcement: Provider Notification

Thursday, June 26

Effective April 1, 2008, DMS within CHFS has selected Health Care Excel (HCE) as the Medicaid Surveillance and Utilization Review System (SURS) contractor. Starting July 1, 2008, HCE will be conducting retrospective audits of Medicaid providers' paid claims.

For more information, click on the provider notification.

Attention Providers: Additional information on National Provider Identifiers on Crossover Claims

Monday June 16

CMS has been alerted that small numbers of Coordination of Benefits Agreement (COBA) trading partners are having difficulty accepting 837 professional crossover claims where the 2310A loop ("Referring Physician") NM108 and NM109 segments are blank and also missing the accompanying "REF" segment. Providers would have transmitted these professional claims to Medicare prior to May 23, 2008, without an NPI. The Coordination of Benefits Contractor (COBC) has no method for re-sending these already transmitted claims with the 2310-A REF segment included. Therefore, if Kentucky Medicaid experience problems with accepting 837 professional claims due to translator programming, we will inform providers that it will be necessary for them to bill Kentucky Medicaid directly for these claims.

To mitigate further occurrences of the 2310-A REF problem within your 837 professional claim files, the COBC will, effective with June 11, 2008, no longer transmit claims that do not contain an NPI value where required.

If you have further questions, contact the EDI Helpdesk at (800) 205-4696.

Announcement: Ask the Medicaid Commissioner Forum

Thursday May 28

The next "Ask the Medicaid Commissioner" forum will be held 2:30 p.m. Friday, June 27 in the lower level conference room of the Blue Grass Community Action partnership office, 111 Professional Court, Frankfort. Directions are provided below.

All Medicaid members and their guardians, providers, advocacy organizations and staff are invited to attend to learn what's new with Kentucky Medicaid and to ask any questions they may have.

Requests for accommodations should be made to or (502) 564-4321 no later than two weeks in advance of the meeting date.

Please pass this information along to others who may be interested.

Directions: From I-64, take Exit 58. Turn onto Versailles Road, away from downtown Frankfort and toward Versailles. Turn right onto Millville Road (first traffic light past the interstate interchange). Take the third right onto Corporate Drive. Take the second left onto Laneview Drive. Take the first right onto Professional Court. The meeting will be held on the lower level of the Blue Grass CAP building. Please use the parking lot to the right of the building.

Attention Providers: Additional Guidance and Clarification for Identifying Secondary Providers in KY Medicaid Claims

Wednesday May 14

In accordance with the NPI final rule, when an identifier is reported on a paper or electronically submitted claim for participating providers. For Kentucky Medicaid purposes, this requirement is effective May 23, 2008. If the entity to be identified as the participating provider does not furnish an NPI at the time of the order/referral/purchase or time of service, the billing provider must attempt to obtain that NPI in order to use it in the claim. The billing provider may use the NPI Registry or may need to contact the participating provider in order to obtain the NPI. While the Implementation guides for the 837 claims transactions permit the reporting of the Social Security Number (SSN) for some secondary providers if there is no NPI, we do not believe the billing provider will be successful in the obtaining the SSN.

If unable to obtain the NPI of the entity to be identified in the service facility location loop, no identifier should be reported in that loop.

  • If unable to obtain the NPI of the participating provider, the billing provider shall use its own NPI to identify those secondary providers. Kentucky Medicaid will not pay these claims if these secondary providers are not identified by NPIs after May 23, 2008

Note: Kentucky Medicaid is NOT allowing pharmacy providers to use their own NPI in the prescriber field on the claim. Pharmacy providers are to bill the NPI of the prescriber, if they have it. If they do not have the prescriber's NPI, the pharmacy provider should submit the prescriber's license number for a period of time to Medicaid, effective May 23, 2008 and after.

Important Information for Kentucky Medicaid Providers

Friday May 9

May 14 is Legacy Free Day - an opportunity to check your National Provider Identifier (NPI) readiness.

DMS is requesting providers and their billing vendors to participate in a one-day NPI preparation exercise on Wednesday, May 14, 2008.

Participating Kentucky Medicaid providers will send Medicaid claims with NPI-only in provider fields which originally contain NPI/legacy pairs from the provider. In other words, you or your billing vendor will strip the legacy identifiers when they are submitted as part of an NPI/legacy pair.

Over the past month, Kentucky Medicaid has asked providers to begin testing NPI-only by sending a group of claims with NPI alone in primary provider fields. This exercise will help Kentucky Medicaid providers evaluate their NPI readiness prior to the May 23, 2008 deadline.

The outcomes of this exercise are described below:

  • Claims are processed and paid by Kentucky Medicaid. Under this scenario, the provider can feel confident that his or her cash flow will not be affected by the May 23 implementation date; or
  • Claims are rejected or suspended. Under this scenario, the provider will know in advance that there are problems that must be resolved prior to May 23. Resolution might include changes to the NPESS data or to the Kentucky Medicaid provider enrollment record.

On May 15, participating providers and their billing vendors can revert back to billing claims with their NPI/legacy pairs. However, if you have the NPI and taxonomy on file with Kentucky Medicaid, continue to bill claims with the NPI.

Attention Providers: May 23 is only 4 weeks away. Are you prepared?

Monday April 28

The Department for Medicaid Services reminds providers and their billing vendors that the National Provider Identifier (NPI) and the taxonomy must be obtained, on file and used in claims submission before the end of the contingency date, May 22, 2008. Since NPI is a Centers for Medicare and Medicaid Services mandate that has been in effect since May 23, 2007, DMS chose to allow providers a contingency period.

Claims received by EDS for processing submitted with both the NPI and legacy provider number or just a legacy provider number will deny effective May 23, 2008.

Note: The NPI is the only value acceptable in any provider ID field on a claim, effective May 23, 2008. A taxonomy should also be submitted along with the NPI on the claim, in the case where a provider has registered one NPI with DMS but has enrolled and is billing claims for multiple provider types.

Providers enrolled as Hands, Commission for Handicapped Children, Title V, First Steps, Impact Plus and Non-emergency Transportation are considered Atypical Providers and are not required to submit an NPI and taxonomy on the claim. Atypical providers will continue to submit the legacy provider number.

To verify whether you or your billing vendor needs or is using an NPI, or would like to learn how you or your billing vendor can obtain, file and use an NPI, refer to the following Web sites for more information.

Announcement - Policy Clarification for Tamper Resistant Prescription Pads (TRPP)

Tuesday April 8

The April 1, 2008 implementation of the tamper-resistant prescription pad requirements for written prescriptions billed to Medicaid has been successful thus far. However, there are policy clarifications that seem appropriate based on the questions received. To view the clarifications, click the Policy Clarification for Tamper Resistant Prescription Pads.

Announcement - Tamper-resistant Prescription Pads Requirements effective April 1

Friday, March 21

Effective April 1, Medicaid will require all written prescriptions for outpatient drugs, including over-the-counter drugs, to be on tamper-resistant prescription pads. As you may recall, Congress mandated the new requirement last year, but temporarily postponed implementation until April 1 to allow more time for states to respond.

For more information about the tamper-resistant pads, click on the General Provider Letter #A-80 - Tamper-resistant Prescription Pads Requirements Effective April 01, 2008.

Announcement: Ask the Medicaid Commissioner Forum

Thursday, Mar. 13

There will be an "Ask the Medicaid Commissioner" forum on 3 p.m. on Friday, April 25 at the Blue Grass Community Action partnership office, 111 Professional Court, Frankfort, in the conference room on the lower level of the building. Directions are provided below. All KyHealth Choices members and their guardians, providers, advocacy organizations and staff are invited to attend to learn what's new with KyHealth Choices and to ask any questions they may have.

Requests for accommodations should be made to or (502) 564-4321 no later than two weeks in advance of the meeting date.

Directions: From I-64, take Exit 58.  Turn onto Versailles Road, away from downtown Frankfort and toward Versailles. Turn right onto Millville Road (first traffic light past the interstate interchange). Take the third right to Corporate Drive. Take the second left to Laneview Drive. Take the first right to Professional Court. The meeting will be held on the lower level of the Blue Grass CAP building. Please use the parking lot to the right of the building.

Announcement - EDS, in conjunction with KyHealth Choices, will hold Billing Seminars starting in March and lasting through April.

Thursday, March 6

EDS, in conjunction with KyHealth Choices, will hold Billing Seminars starting in March and lasting through April. These Seminars are designed to offer providers instruction and assistance with claims submission guidelines. Each session will include: NPI and Taxonomy use, review of remittance advice changes, a comprehensive reference listing and a question and answer session.

For more information and registration information, click on the Provider Workshop Notice.

Announcement - Kentucky Medicaid Receives Federal Approval for New Waiver

Tuesday, Feb. 26

Program Will Allow State to Serve Individuals with Brain Injuries in Community Settings

Kentucky's Medicaid program has received approval from the Centers for Medicare and Medicaid Services (CMS) to start a new waiver program to better serve individuals with acquired brain injuries in community settings.

The waiver will serve Kentucky residents age 18 and older with acquired brain injuries (ABI). It provides an alternative to institutional care for individuals who have reached a plateau in their rehabilitation level, and require maintenance services to avoid institutionalization and live safely in the community.

This new long term care waiver will complete the continuum of care by complementing Kentucky's existing ABI waiver program, which focuses on intensive rehabilitation services. The waiver also provides the option for self direction of services.

Plans call for Medicaid to roll out the new waiver services later this year.

Announcement- New NDC "Brown Bagging" List Form is now available

Monday, Feb. 11

The NDC Brown Bag List Form is now available on the DMS Web site. To view a copy of this form, refer to the Physician Services page.

Announcement - NDC to HCPCS Crosswalk Codes are now available

Monday, Jan. 28

The NDC to HCPCS crosswalk codes are now available on the DMS Web site. To view a copy of the codes, refer to the Physician Services page.

Announcement - MFP Draft Operational Protocol available for review on the DMS Web site

Friday, Jan. 11

In response to CMS grant requirements related to the MFP grant, an initial draft of the MFP Operational Protocol was submitted to CMS on Nov. 1, 2007. A revised submission was filed with CMS on Dec. 26, 2007 which includes benchmarks and other programmatic information. The Dec. 26, 2007 draft of the Operational Protocol is now available for review on the DMS Web site. The draft document and available for public viewing and revision. Please direct comments and questions to Mary Walker, project director at (502)564-7540.

To view a copy of this document, click on the Money Follows the Person (Kentucky Transitions) link listed on the left.

2007 Announcements

Medicaid Member Handbook is now available in English and Spanish!

Friday, Nov. 30

The Medicaid (KyHealth Choices) Member Handbook is now available on-line in English and Spanish. The handbook contains practical information about KyHealth Choices benefit plans, important telephone numbers and Web sites, prior authorization, how to get transportation services, choosing or changing your primary care provider (PCP), emergency room use, 24-hour nurse information line and other important topics useful for members, providers and case managers alike.

To view a copy of the handbook, click on one of the links listed below.
KyHealth Choices Member Handbook - English
KYHealth Choices Manual para Miembros - en espanol

To request a hard copy of the manual, contact the KyHealth Choices call center at (800) 635-2570 from 8:00 am to 6:00 pm (EST) Monday - Friday.

Important Update Regarding Tamper-resistant Prescription Pads

Tuesday, Oct. 2

The implementation of the requirement to use tamper-resistant blanks for all written Medicaid prescriptions has been delayed until April 1, 2008.

The House and Senate passed a bill late last week (HR 3668), and President Bush signed it on Saturday, Sept. 29, 2007. The passage of this bill provides a reasonable timeframe for implementation, which will allow us to facilitate a smooth transition to meet the new requirements.

We will continue to work with CMS, the pharmacy community and the prescriber community to identify and answer any pertinent questions related to this implementation. We will send out further information to assist you in the new few months.

Federal Grant Will Allow Kentucky to Launch Half-Million Nursing Home Diversion Program

Thursday, Sept. 27

Kentucky Among Just 12 States Chosen by HHS

A grant from the federal Department for Health and Human Services (HHS) means nearly a half-million dollars will be available to provide more affordable choices to help keep people at home and out of nursing homes.

HHS has awarded Kentucky a more than $330,000 grant, which the state will match with $136,000 to launch the nursing home diversion program.

This funding comes on the heels of announcements earlier this year of two related projects that build on the KyHealth Choices Medicaid reform initiative, the $49 million Money Follows the Person grant and the recently-approved federal waiver to provide more community alternatives.

A total of $5.7 million was awarded to the 12 states to support state efforts to assist individuals in avoiding unnecessary nursing home placement, impoverishment and spend-down to Medicaid.

The Nursing Home Diversion Modernization Grants Program will help enable states to use funds in a more flexible manner so that a greater range of support options can be made available to individuals who are at high risk of nursing home placement. These grants will also enable states to give consumers a greater role in determining the types of services and the manner in which they receive them.

New Program Provides Further Flexibility to Serve Kentuckians under KyHealth Choices

Wednesday, Sept. 5

Federal Agency Approves Medicaid Waiver for Enhanced Community Services
CMS has approved a new Medicaid waiver that will increase Kentucky's ability to provide community services to individuals with mental retardation and developmental disabilities through KyHealth Choices.

The 1915C waiver, approved Aug. 29, will provide non-residential supports and services needed by individuals with mental retardation or developmental disabilities to enable them to live safely in the community, rather than in institutions. Individuals served by Optimum Choices - the KyHealth Choices plan designed to serve individuals with these diagnoses - will experience a broader range of options for supportive care in the community as a result of this new program.

The program will first serve the approximately 3,000 individuals on the Supports for Community Living waiting list. Those individuals may choose to stay on the waiting list for residential services while receiving these community supports. However, in the first year of the program, Medicaid may provide services for up to 10,000 people. In each of the following two years, the capacity to serve 2,000 more people will be added.

The new waiver program will provide home and community based services (personal care, homemaker services, respite, adult day health, attendant care and minor home adaptations), case management services, behavioral supports, community living supports, supported employment and adult day training. Individuals must meet the level of care criteria for placement in an Intermediate Care Facility for the Mentally Retarded (ICF-MR) and may receive up to 50 hours of services each week.

Fluoride Varnish Manual is now available

Effective July 1, DMS began reimbursing physicians to administer topical fluoride varnish to the teeth of Medicaid eligible clients through age 4. Refer to the physician's services page to view a copy of the manual.

New Member ID Cards

As of June, all Medicaid members began receiving new cards. For more information, click here.


Last Updated 2/6/2018