Medical Support and Benefits Branch
The Medical Support and Benefits Branch (MSBB) is primarily responsible for supporting DCBS field staff in the interpretation and clarification of Medicaid Policy and Procedures, as well as statewide Medicaid Case Processing for Guardianship (wards of the state) and U-Cases (psychiatric - children).
In addition, the branch is responsible for the special issuance of KYHEALTH cards which are lost, stolen or that have to be issued in “Dire” Circumstances (including MED-Yes cards and MA coverage letters to providers).
MSBB develops procedural instructions and forms for the Medicaid Program as well as provides technical assistance to DCBS field staff. The branch gives information concerning the Medicaid Program and Non-Emergency Medical Transportation (NEMT) for Medicaid recipients, other agencies, the general public and community organizations.
Patricia Walden, Branch Manager
275 E. Main St., 3E-I
Frankfort, KY 40621